By placing an order with vomode & noviro, you accept the following terms and conditions. These policies have been created to ensure that you are fully informed about our return and refund processes.
Free returns
You can return any order free of charge—as often as you like and with no hassle.
14-day right of withdrawal
You have the right to return the product you received within 14 days of receipt without giving any reason. The period begins as soon as you have received your complete order.
Return procedure
To initiate a return, please register it through our returns portal: Returns Portal. This helps us identify and process your return more quickly.
Please send the goods to one of the following addresses:
Option: ADRIAN ECOM LIMITED
Apartment/Room 1019B, 10th Floor
LIVEN HOUSE
No. 61–63 King Yip Street
KWUN TONG, KL
Important: As these are international returns, we recommend using insured shipping with tracking, as we cannot accept liability for returns that are lost in transit.
Return shipping costs
The customer is responsible for the cost of return shipping.
Condition of the goods
Items may be worn to try them on, but must be undamaged, unworn (apart from trying them on), clean, and in new condition.
Returns must be complete and, wherever possible, in their original packaging.
Please include all accessories, instructions, and free gifts that came with the order.
Refunds
Once we have received and inspected your return, we will refund the full purchase price within 5–30 business days to your original payment method.
You will receive a confirmation email as soon as your refund has been initiated.
Shipping destinations
We currently ship to Germany, Austria, and Switzerland. The same shipping times, delivery conditions, and return and refund policies apply to all three countries.
Damage and issues
Please inspect your order as soon as you receive it. If the item is defective, damaged, or incorrect, please contact us immediately at support@vomode-noviro.com so that we can resolve the issue.
Is there a restocking fee?
No, we do not charge restocking fees.
Late or missing refunds
If you have not yet received a refund, first check your bank account and then contact your credit card company. It may take some time for your refund to be posted.
If you have done all of this and still have not received your refund, please email us at support@vomode-noviro.com. We will respond within 24 hours.
Can I exchange my order?
Yes, all orders can be exchanged. Please contact our customer service team to arrange an exchange.
How will I know if my refund has been approved?
Once we have received and inspected your return, we will notify you whether it has been approved. If approved, the refund will be automatically issued to your original payment method within 5–30 business days .
Please note that we do not refund the original shipping costs. It may take additional time for your bank or payment provider to fully process the refund.
Withdrawal form template
For your return, we recommend quick processing through our Returns Portal. Alternatively, you can notify us of your withdrawal informally by email at support@vomode-noviro.com or use the statutory withdrawal form template: Download the withdrawal form template as a PDF
Contact details
If you have any further questions, please contact us at:
vomode & noviro
Email: support@vomode-noviro.com